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Outstanding Paperwork instantly identifies transactions that you've paid for (and appear in your Bank Feed), but that you haven't yet submitted paperwork to Receipt Bank for.
Note: Item Messaging (part of the Targeted Communication package) is included in Optimize Partner Accounts and Premium Direct accounts, and available as a purchasable add-on for Extract and Streamline Partner Accounts. Find out more about the different Receipt Bank products here.
This feature is available for client accounts integrated with Xero or Sage Business Cloud Accounting. To learn about receiving an outstanding paperwork report click here.
Creating an Outstanding Paperwork report
You can create an Outstanding Paperwork report in the following ways:
Optimize:
Click any of the metrics in the ‘Outstanding Paperwork’ section of the Client View. [You must have a client integrated with Xero or Sage for this column to appear]
Other Products:
Click the ‘Missing Paperwork’ icon displayed in the top-left of the Client Inbox. [The client account must be integrated with Xero or Sage for this icon to appear]
1. This will open a complete list of those items that need to be reconciled, but haven’t been submitted to Receipt Bank or aren’t already somewhere in the integrated accounting software (e.g. in drafts).
2. Enter any notes or queries you have about the items..
3. Use the Advanced search option to filter by bank account, date range or amount so that you can quickly customize the report for specific outstanding items that you need, ahead of sending it to your client.
4. Tick the checkboxes next to those transactions for which you’d like to inquire with your client then hit the “Share” button.
5. You get the options to download a CSV spreadsheet, a PDF file, or a Google Sheet with the selected list of unsubmitted items that you can easily email to your client with your notes included. More importantly, you can send the list straight to their mobile device with the option “Send to Phone”.
6.Once sent, your client will receive a push notification on their mobile device notifying them that an Outstanding Paperwork report is now available. This allows them to quickly review and submit the requested items, all from within the Receipt Bank mobile app!
7.You can check the status of the requested items within the outstanding report in the web app. A grey icon shows that a request has been sent to your client’s mobile app, while a red icon shows that your client has dismissed the requested item.
- The ‘Outstanding Paperwork’ feature is currently available only for accounts integrated with Xero and Sage.
- If an item is still in processing, it will be shown as missing in the ‘Outstanding Paperwork’ report.
- The metric updates once a day with the initial log-in and considers all bank items going back 6 months, for all client bank accounts within their respective Xero or Sage account.
An Outstanding Paperwork report recognizes which transactions from your client’s bank feed lack their supporting documents and are pending reconciliation. You can send this report straight to your client's phone so they know exactly what is missing, and saves you time chasing missing items.
Please note this feature is only available for accounts integrated with Xero and Sage. This article is aimed towards Accountants and Bookkeepers who are on Optimize or accounts with the Targeted Communication add-on for Receipt Bank Extract and Streamline.
If you are a client or small business owner and want to learn about receiving an Outstanding Paperwork report please click here.
You can create an Outstanding Paperwork report by following these steps:
1. Navigate to your 'Client View Dashboard' and locate the Outstanding Paperwork column.
2. Choose the client you want to create a report for and click on the number showing how many outstanding items are missing.
3. This will open a complete list of those items that need to be reconciled, but haven’t been submitted to Receipt Bank or aren’t present in Xero or Sage. Items that are still in processing will also be included in the report. The report updates once a day considers all bank items going back 6 months, for all client bank accounts within their respective Xero or Sage integrations.
3. Enter any notes or queries you have about the items.
4. Use the Advanced search options to filter by bank account, date range or amount so that you can quickly customize the report for specific outstanding items that you need, ahead of sending it to your client.
5. Tick the checkboxes next to those transactions for which you’d like to inquire with your client then click the green “Share” button.
6. Then select the user you would like to send the report to and decide on the format of the report to be sent; CSV, PDF, or Google Sheet.
7. Once sent, your client will receive a push notification on their mobile device notifying them that an Outstanding Paperwork report is now available. This allows them to quickly review and submit the requested items, all from within the Receipt Bank mobile app!
8. You can check the status of the requested items within the outstanding report in the web app. A grey icon shows that a request has been sent to your client’s mobile app, while a red icon shows that your client has dismissed the requested item.
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