An Outstanding Paperwork report recognizes which transactions from your client’s bank feed lack their supporting documents and are pending reconciliation. You can send this report straight to your client's phone so they know exactly what is missing, and saves you time chasing missing items.
Please note this feature is only available for accounts integrated with Xero and Sage.
If you are a client or small business owner and want to learn about receiving an Outstanding Paperwork report please click here.
You can create an Outstanding Paperwork report by following these steps:
1. Navigate to your 'Client View Dashboard' and locate the Outstanding Paperwork column.
2. Choose the client you want to create a report for and click on the number showing how many outstanding items are missing.
3. This will open a complete list of those items that need to be reconciled, but haven’t been submitted to Receipt Bank or aren’t present in Xero or Sage. Items that are still in processing will also be included in the report. The report updates once a day considers all bank items going back 6 months, for all client bank accounts within their respective Xero or Sage integrations.
4. Use the search options to filter by bank account, date range or amount so that you can quickly customize the report for specific outstanding items that you need, ahead of sending it to your client. Enter any notes or queries you have about the items.
5. Tick the checkboxes next to those transactions for which you’d like to inquire with your client then click the green “Share” button.
6. Then select the user you would like to send the report to and decide on the format of the report to be sent; CSV, PDF, or Google Sheet.
7. Once sent, your client will receive a push notification on their mobile device notifying them that an Outstanding Paperwork report is now available. This allows them to quickly review and submit the requested items, all from within the Receipt Bank mobile app!
8. You can check the status of the requested items within the outstanding report in the web app. A grey icon shows that a request has been sent to your client’s mobile app, while a red icon shows that your client has dismissed the requested item.
Receipt Bank Extract and Streamline accounts with the Targeted Communication add-on that includes the Outstanding Paperwork feature can create reports for each client by following the steps below:
1. Using the account switcher select the client which you would like to create the report for:
2. In the Costs workspace of that client locate and click on the menu here:
3. Then select Outstanding Paperwork Report:
4. Use the search options to filter by bank account, date range or amount so that you can quickly customize the report for specific outstanding items that you need, ahead of sending it to your client. Enter any notes or queries you have about the items.
5. Tick the checkboxes next to those transactions for which you’d like to inquire with your client then click the green “Share” button.
6. Then select the user you would like to send the report to and decide on the format of the report to be sent; CSV, PDF, or Google Sheet.
7. Once sent, your client will receive a push notification on their mobile device notifying them that an Outstanding Paperwork report is now available. This allows them to quickly review and submit the requested items, all from within the Receipt Bank mobile app!
8. You can check the status of the requested items within the outstanding report in the web app. A grey icon shows that a request has been sent to your client’s mobile app, while a red icon shows that your client has dismissed the requested item.
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