'This email is already taken' message

Each Receipt Bank user uses their own email address to log in to the Web App and Mobile App.

As a result, each login email has to be unique and only correspond to one Receipt Bank account.

If you see the 'This email has already been taken' message, it means that there's already an existing Receipt Bank account using this email address.

If this is the case, you should:

1. Check that you haven't previously created a Receipt Bank account or Receipt Bank Trial Account. If you did - login to it and change the address used so that the original one is free.
2. Check that none of your coworkers has created a Receipt Bank account or Receipt Bank Trial Account using a shared email address. If they did - ask them to login and change the address so you can use it for the relevant account.
3. If none of the above - please contact our dedicated Problem Solving team, who can investigate why this email address is not available.

To edit a login email - proceed to the Account Settings menu -> My Details tab -> edit email address.

Alternatively, you can do that from the Account Settings menu -> Maintain users -> click "Manage" button for the relevant user -> "Edit user details" -> edit email address.