Integrations between Receipt Bank and accounting softwares expire once a year. You'll be notified when this happens, and will have to complete a short re-integration process to continue publishing items.
To reintegrate your Receipt Bank account:
- Navigate to the 'Account Settings' menu and open the 'Integrations' tab
- Click 'Change' next to 'Current Integration'. Select your accounting software again. Do not click 'Disable' - this may result in your established Supplier Rules being lost.
- Return to the Inbox and publish the item(s) again. The original error message may still be present, but the document will publish correctly.
Please note that if you change integration from one accounting software to another, you will also lose your Supplier Rules, Chart of Accounts, etc.