How to contact our support team

Get answers to your questions about Receipt Bank by submitting a support request. You can submit a request from the

• Web App
• Mobile App
• Help Centre

After you start a support request you'll enter into a live chat with one of our support team. In situations where there's no-one in our support team available or your request requires some further investigation, support chats can be continued over email.

Web App

1. Click the "Need Help?" button in the bottom-right of your screen
2. Type your query into the search bar
3. Open a support ticket by typing 'Support' and clicking 'Create Support Ticket' or 'Open Chat Support'.

Mobile App

1. Tap on the menu icon in the top-left corner of the screen
2. [For Android phone users only]: Tap 'Settings' and 'Services'
3. Tap 'Help and Support'
4. Tap on the 'Create Support ticket button [top-right on iOS; bottom-right on Android]

Help Centre

1. Click on the 'Leave a message' or 'Start Support Chat' buttons in the bottom-right of the Help Centre page
2. Type your question into the window.
3. Click Send message