You might encounter some error messages when publishing to QuickBooks with Right Networks.
Note: The Right Networks integration is available in the United States.
System Requirements:
Operating System: Windows 7 and above
Usage statistics:
Publishing: Up to 30 receipts per client at a time
Average publishing time per receipt: 90 seconds
Average resource fetching time: 60 seconds
Find details below on common error messages for Right Networks integration, and how to fix them.
Error message
Reason for error
Fix
1502: The endpoint you’re trying to access is marked as inactive
Your QuickBooks company file has been moved or deleted.
Re-integrate QuickBooks Desktop with Dext Prepare by following these instructions before trying again.
1601: The agent did not respond
Dext Prepare has lost connection to your desktop software.
Ensure the Dext Sync Manager is open and running before trying again.
1700: There is no company associated with this user
This error can occur both on syncing and publishing. It happens when you attempt to communicate with a QuickBooks company file that has been deleted or moved.
Re-integrate QuickBooks Desktop with Dext Prepare by following these instructions before trying again.
Target is not reimbursable
This happens when the user selects an account that is not an Expense type account, and publishing it to any customer.
Change the Category for the account to that of an Expense account before retrying.
Company data file is already open and it is different Multiple company files open
You will see this if have the wrong QuickBooks company file open or too many files are open.
Close QuickBooks, and try again.
Company file is not protected with a complex password
Your QuickBooks company file password isn’t complex enough to ensure it is secure.
Update the password for your QuickBooks company file, before trying again.
The application trying to connect to QuickBooks is not supported while multiple instances of QuickBooks are running
You either have the wrong QuickBooks company file open or too many files are open.
Close QuickBooks, and try again.
We don’t have permission to access your “company name” company file. Please authorize our application and try again
Dext Prepare is unable to log into the QuickBooks company data file automatically.
Your “company name” file is renamed, moved or deleted. Please reintegrate and try again
You will see this error if the company file was either renamed, moved or deleted.
First, attempt to revert the change on the file within QuickBooks Desktop, like returning it to the correct directory.If the error still shows after doing this, re-integrate QuickBooks Desktop with Dext Prepare by following these instructions.
There was a problem with your “company name” file. Please try again and if the error persists try reintegrating.
This is a generic error message coming from QuickBooks, and is on account of tech issues within QuickBooks.
Repeat the same action again, such as fetching or publishing will resolve this generic error in most cases.If it persists, re-integrate QuickBooks Desktop with Dext Prepare by following these instructions.