You might encounter some error messages when publishing to QuickBooks with Right Networks.
Note: Right Networks integration is currently only available on Alpha testing for a subset of Receipt Bank Premium, Streamline, Optimize and Business+ accounts in the US. For anyone interested in being included in Beta testing, please contact your Account Manager.
Find details below on common error messages for Right Networks integration, and how to fix them.
|
Error message |
Reason for error |
Fix |
|
1502: The endpoint you're trying to access is marked as inactive |
Your QuickBooks company file has been moved or deleted. |
Re-integrate QuickBooks Desktop with Receipt Bank by following these instructions before trying again. |
|
1601: The agent did not respond |
Receipt Bank has lost connection to your desktop software. |
Ensure the Receipt Bank Sync Manager is open and running before trying again. |
|
1700: There is no company associated with this user |
This error can occur both on syncing and publishing. It happens when you attempt to communicate with a QuickBooks company file that has been deleted or moved. |
Re-integrate QuickBooks Desktop with Receipt Bank by following these instructions before trying again. |
|
Target is not reimbursable |
This happens when the user selects an account that is not an Expense type account, and publishing it to any customer. |
Change the Category for the account to that of an Expense account before retrying. |
|
Company data file is already open and it is different |
You will see this if have the wrong QuickBooks company file open or too many files are open. |
Close QuickBooks, and try again. |
| Company file is not protected with a complex password | Your QuickBooks company file password isn't complex enough to ensure it is secure. | Update the password for your QuickBooks company file, before trying again. |
| The application trying to connect to QuickBooks is not supported while multiple instances of QuickBooks are running | You either have the wrong QuickBooks company file open or too many files are open. | Close QuickBooks, and try again. |
| We don’t have permission to access your “<company_name>” company file. Please authorize our application and try again | Receipt Bank is unable to log into the QuickBooks company data file automatically. | Follow the instructions in this article to fix. |
|
Your "<company_name>” file is renamed, moved or deleted. Please reintegrate and try again |
You will see this error if the company file was either renamed, moved or deleted. |
First, attempt to revert the change on the file within QuickBooks Desktop, like returning it to the correct directory.
|
|
There was a problem with your "<company_name>" file. Please try again and if the error persists try reintegrating. |
This is a generic error message coming from QuickBooks, and is on account of tech issues within QuickBooks. |
Repeat the same action again, such as fetching or publishing will resolve this generic error in most cases. |
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