Some aspects of this feature are in stages of BETA, and may not be accessible to all users.
If you are having difficulties with installing or running the QuickBooks Desktop connector on your computer we may need to take a closer look at the connector to see what’s not working. In these cases we may request the logs from the connector. To retrieve the logs:
How to retrieve the logs for the QuickBooks Desktop connector:
1. Open Windows Explorer (previously called My Computer) by clicking on the icon or pressing Win + E.
2. Type or copy/paste the following in to the address bar at the top of the window: %LocalAppData%\Codat. Press enter.
3. Look for the folder called ‘Logs’ and open it.
4. You will see two or three files in the folder; please send over all files in this folder.
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