Item Messaging is a way for accountants or bookkeepers to easily communicate directly with their clients within the App.
If there's a vital piece of information that you are missing to complete a process, then an accountant/bookkeeper user on a Receipt Bank Partner account can send a direct message through the Web App to a client or user on the Mobile App.
The client/user will receive the message as a push notification and they can respond within the Receipt Bank Mobile App.
The accountant/bookkeeper can send and respond to Item Messages using the Receipt Bank Web App. When the client has responded they will receive an alert in the notification area on their dashboard.