If Receipt Bank extracts a supplier name that does not exist in your integrated Sage 50 account, you won't be able to publish it to Sage 50. In these cases, you'll see the following error message:
In these cases, check that the supplier name exists in Sage 50 and manually resync your connector to make sure that the changes have been carried across to Receipt Bank.
If the supplier name already exists in Sage 50, check whether Receipt Bank has extracted a different variant of the supplier's name (e.g: Audible and Audible Limited). The format and spelling of the supplier name must exactly match your supplier profile in Sage 50 in order to publish.
To publish these items:
- Receipt Bank Extract: edit the name of the supplier on the Receipt Detail page to match your existing supplier:
- Receipt Bank Streamline and Optimize: merge the duplicate suppliers by following these instructions.