This error occurs when you are publishing an item to the 'Expense Claims' section of Xero and we don't know which Xero user the expenses belong to. Link the user in Receipt Bank to the user in Xero to publish the items to the right profile.
Connect a Receipt Bank and Xero user by:
- Scroll down to the Manage section of the menu.
- Click on Users or My Team
3. Click on the button Link users to Xero and then match your Receipt Bank users to your Xero users.
Once this is done, the user should try to publish item/s even if the error message still persists. After the next sync with Xero, the error will no longer show.