You'll see this error when you're publishing an item to the 'Expense Claims' section of Xero and we don't know which Xero user the expenses belong to. Link the Receipt Bank and Xero users to publish the items to the right profile.
Connect a Receipt Bank and Xero user by:
- Logging on to the Receipt Bank web app
- Clicking in the 'Account Settings' page
- Clicking on the 'Maintain Users' tab
- Clicking 'Link users to Xero' and matching your Receipt Bank users to your Xero users
If the 'Link users to Xero' button doesn't appear for you, you may be using one of our older subscription plans. Find the 'Link' button in the 'Integration' tab of the 'Account Settings' page.