Integration Troubleshooting

TBC

• How To Refer A Friend
• *Beta* How to integrate Dext Prepare with Sage 50 Canada using Dext Connect
• How to Integrate with Reckon One

Xero

• Account code ‘###’ has been archived or has been deleted. Each line item must reference a valid account.
• The tax amount cannot be greater than the line amount!
• You have reached the limit of invoices you can approve!
• The TaxType code ### cannot be used with this account code
• Account code "###" is not a valid code for this document
• To send to Bank Accounts you will need to set a linked bank account.

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QuickBooks Online

• Duplicate Document Number Error
• Error - 'One or more charge lines do not have a tax code associated with it'
• Error on publishing negative amounts to QuickBooks Online
• Stale Object Error
• Object not found.
• Something went wrong

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MYOB

• Maximum allowed characters for CompanyName is 50

Sage

• 401 Unauthorised error
• ​To publish to Other Expense in Sage Accounting, you must have a payment method linked with a bank account.

Sage 50

• Common Sage 50 and Dext Connect Errors
• COMException:Not connected to Data Source - Connect or Logon failed
• OdbcException:ERROR [42000]
• PushFailedException`1: Failed to push Object - ConnectionId not valid
• Sorry, we cannot publish this item because in order to publish extracted tax amounts to Sage 50 you need to select a Default Tax in your account settings.

KashFlow

• Invalid receipt number