Integration Troubleshooting

Xero

• A valid user should be identified using the UserID
• Account code ‘###’ has been archived or has been deleted. Each line item must reference a valid account.
• Unknown response error code: 301 or 302
• Too many requests to Xero: please wait before retrying the Xero API
• The tax amount cannot be greater than the line amount!
• You have reached the limit of invoices you can approve!

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QuickBooks Online

• Duplicate Document Number Error
• Authorisation failure - 11014 / Status code 401
• Error - 'One or more charge lines do not have a tax code associated with it'
• Error on publishing negative amounts to QuickBooks Online
• Stale Object Error
• Object not found.

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KashFlow

• Invalid receipt number

MYOB

• Maximum allowed characters for CompanyName is 50

Twinfield

• Incorrect XML error - 'the code has not been filled/this transaction type does not exist for this company'

Sage

• 401 Unauthorised error
• ​To publish to Other Expense in Sage Accounting, you must have a payment method linked with a bank account.