Integration Troubleshooting

Xero

• Credit Note or Invoice not of valid status for modification
• The document date cannot be before the end of year lock date, currently set at <date>
• The specified bank account details do not match a known bank account
• The User specified does not have the correct permissions to perform this action
• Unknown response code: 500
• Sorry, we were not able to publish the image for this item

See all 20 articles

QuickBooks Online

• Duplicate Document Number Error
• Authorisation failure - 11014 / Status code 401
• Error - 'One or more charge lines do not have a tax code associated with it'
• Error on publishing negative amounts to QuickBooks Online
• Stale Object Error
• Object not found.

See all 9 articles

MYOB

• Maximum allowed characters for CompanyName is 50

Sage

• 401 Unauthorised error
• ​To publish to Other Expense in Sage Accounting, you must have a payment method linked with a bank account.

Sage 50

• COMException:Not connected to Data Source - Connect or Logon failed
• OdbcException:ERROR [42000]
• PushFailedException`1: Failed to push Object - ConnectionId not valid
• Sorry, we cannot publish this item because in order to publish extracted tax amounts to Sage 50 you need to select a Default Tax in your account settings.

Twinfield

• Incorrect XML error - 'the code has not been filled/this transaction type does not exist for this company'

KashFlow

• Invalid receipt number